Privacy Policy
1. Information We Collect
PERSONAL INFORMATION:
When you use our Website or make a purchase, we collect personal information, including your name, email address, shipping address, and payment information. This information is used for order processing and customer support.
BROWSING INFORMATION:
We may collect non-personal information, such as your IP address, browser type, and operating system, to improve the functionality of our Website and analyze user trends.
Cookies:
Our Website uses cookies to enhance your browsing experience. You can choose to accept or reject cookies in your browser settings.
2. How We Use Your Information
Order Processing:
We use your personal information to process and fulfill your orders, including shipping and payment processing.
Communication:
We may use your email address to send order updates, respond to inquiries, and provide customer support.
Marketing:
With your consent, we may send promotional materials, newsletters, and special offers. You can unsubscribe from these communications whenever you like.
3. Data Security
We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access or disclosure. While we take precautions to secure your data, no online transmission or storage is 100% secure.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with service providers who assist us in processing your orders or providing customer support.
5. Your Rights
You have the right to:
Access and correct your personal information.
Request deletion of your personal information, subject to legal requirements.
Opt out of marketing communications.
6. Children's Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect information from children.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content on these websites. Please review their respective privacy policies.
8. Changes to this Privacy Policy
We may update this Privacy Policy as our practices and the law evolve. Any changes will be posted on the Website.
9. Contact Information
If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
Poek Studios Email: poekstudios@gmail.com
Last Updated: [2024-05-31]
Return Policy
1. Eligibility for Returns
Defective or Damaged Products:
If you receive a product with significant defects or damage, please get in touch with us within 30 days of receiving the item. We’ll arrange a return or send you a replacement at no extra cost.
Change of Mind:
If you’ve had a change of heart and wish to return a product, you can do so within 30 days of receiving it. Please note that in these cases, you are responsible for the return shipping costs.
Handmade Products:
Our products are handmade and may have minor imperfections, which are part of their unique charm. These minor imperfections are not considered defects, and returns for such reasons may be subject to a restocking fee.
2. How to Start a Return
To initiate a return, follow these steps:
- Contact us at poekstudios@gmail.com within the specified return period.
- Provide your order number and a brief explanation of why you’re returning the item.
- We’ll give you return instructions and, if applicable, a return authorization.
3. Return Conditions
To be eligible for a return, the product must be in the same condition as when you received it. It should be unused, undamaged, and in its original packaging.
4. Refunds
After we receive and inspect your returned item, we’ll update you on the status of your refund. If your return is approved, we’ll process a refund to your original payment method within 10 working days.
Please note that any shipping costs are non-refundable.
5. Contact Information
If you have questions or concerns about our return policy, please reach out to us at poekstudios@gmail.com.
6. Changes to this Return Policy
We may update this Return Policy as our practices and the law evolve. Any changes will be posted on the Website.
Last Updated: [2024-05-31]
TERMS AND CONDITIONS
1. Acceptance of Terms and Conditions
By using the Poek Studios website (the “Website”) and making a purchase, you agree to adhere to and be bound by these terms and conditions. If you do not accept these terms, please refrain from using our Website.
2. Products
Product Descriptions:
Poek Studios aims to provide accurate product descriptions, including dimensions, materials, and prices. However, we cannot guarantee the accuracy or completeness of this information. If you have questions or concerns about a product, please contact us at poekstudios@gmail.com.
Availability:
All products are subject to availability. Poek Studios reserves the right to change, modify, or discontinue any product at any time without prior notice.
3. Pricing and Payments
Pricing:
Product prices are displayed in your local currency. Poek Studios reserves the right to change prices at any time without notice.
Payment:
We accept payments through various methods, including credit cards, PayPal, and other online payment systems. By making a purchase, you agree to pay the specified price.
4. Shipping and Returns
Shipping:
Poek Studios offers free shipping on all orders. We will make reasonable efforts to ship products to you in a timely manner. Estimated delivery times will be specified during the checkout process.
Returns:
If you are not satisfied with your purchase, you may be eligible for a return or exchange following our Returns Policy, which can be found on our Website.
5. Intellectual Property
Copyright:
Our products are handmade and may have minor imperfections, which are part of their unique charm. These minor imperfections are not considered defects, and returns for such reasons may be subject to a restocking fee.
6. Privacy and Data
Privacy Policy:
Poek Studios respects your privacy. Our data collection and usage practices are outlined in our Privacy Policy, available on our Website.
7. Limitation of Liability
Disclaimer:
Poek Studios is not responsible for any direct, indirect, incidental, or consequential damages resulting from your use of our Website or the purchase of our products.
8. Indemnification
You agree to indemnify and hold Poek Studios and its affiliates, partners, and employees harmless from any claims, losses, damages, or expenses arising from your use of the Website or your violation of these terms and conditions.
9. Governing Law
These terms and conditions are governed by and construed in accordance with Swedish law. Any legal disputes will be settled in the appropriate courts in Sweden.
10. Changes to Terms and Conditions
Poek Studios reserves the right to modify or update these terms and conditions at any time. Any changes will be effective immediately upon posting on our Website.
Product Sharing on Social Media
We encourage the sharing of our products on social media platforms. However, please be respectful of our intellectual property rights and provide proper attribution when sharing.
Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at poekstudios@gmail.com.
Last Updated: [2024-05-31]
